FAQ - earthology

FAQ

Can I cancel or modify my order after it has been placed?

Customers can contact Earthology’s customer service team to request changes to their order or to cancel it, but this must be done before the order is shipped.

What payment methods does Earthology accept?

Earthology accepts various payment methods, including credit/debit cards and PayFast.

Are Earthology's products available in physical stores?

Earthology is an online store and their products are not available in physical stores at this time.

Does Earthology offer any discounts or promotions?

Earthology generally does not offer discounts or promotions on the website and social media pages. However, we may offer these for a specific occasion from time to time.

How do I use Earthology's products?

Each Earthology product comes with instructions on how to use it. Customers can also contact Earthology’s customer service team for advice on how to use their products.

Can I use Earthology's products during pregnancy?

It is always recommended to consult with a healthcare provider before using any new products during pregnancy. Earthology recommends reviewing the ingredients list of their products with a healthcare provider to ensure they are safe for use during pregnancy.

How can I contact Earthology's customer service team?

To contact Earthology’s customer service team fill in the form on our website here or email us directly at customercare@earth-ology.co.za.

Does Earthology ship internationally?

Earthology currently ships within South Africa, but we are working on expanding our shipping options in the near future.

What should I do if I have an adverse reaction to a product?

Our products are formulated with natural ingredients that are generally safe for use. However, we cannot guarantee that our products will be suitable for every individual. We do not take responsibility for any adverse reactions that may occur from the use of our products. It is the customer’s responsibility to read the ingredient list and conduct a patch test before using a new product. If you experience any irritation, allergic reactions, or other adverse effects, we recommend that you discontinue use of the product immediately and seek medical advice if necessary.

Are Earthology's products cruelty-free?

Yes, Earthology is a cruelty-free brand that does not test their products on animals.

What skin types are Earthology's products suitable for?

Earthology’s products are formulated to be gentle and suitable for all skin types, including sensitive skin.

What is the shelf life of Earthology's products?

The shelf life of Earthology’s products varies but is generally between 6 and 12 months.

How do I place an order on Earthology's website?

To place an order on Earthology’s website, simply select the desired product and quantity, and proceed to checkout.

What are Earthology's shipping options and costs?

Earthology offers shipping within South Africa through Yango delivery, https://yango.delivery/za-en/. International shipping can incur additional costs, i.e., taxes, duties, and customs fees. These charges can vary and are not easily calculated at the time of sale. Customers should be prepared to pay these fees at time of delivery.

What is Earthology's return policy?

Earthology will gladly replace any damaged or defective items within seven days of delivery. No returns or exchanges will be granted following the seven days after delivery. We do not accept returns or exchanges on opened or used products, for the general reason of dissatisfaction or any other reason.

How do I track my order from Earthology?

If you have any questions about tracking your order, contact our customer care: customercare@earth-ology.co.za

Can I use Earthology's products if I have very sensitive skin?

If you have sensitive skin and would like to do a skin test before using a new product, we recommend conducting a patch test. To do a patch test, apply a small amount of the product to a small area of skin, such as the inside of the wrist, and wait 24-48 hours to see if there is any reaction. If there is no reaction, the product can be safely used on the rest of the face or body. However, if there is any redness, itching, or irritation, the product should not be used. It is always recommended to consult with a healthcare provider or dermatologist if you have any concerns about using new products, particularly if you have sensitive skin or a history of allergic reactions.

What natural ingredients are used in Earthology's products?

Earthology uses a range of natural ingredients in their products, including plant oils, extracts, and essential oils. Read the product description on the website or product label for more details on a specific product.

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Can I cancel or modify my order after it has been placed?

What payment methods does Earthology accept?

Are Earthology's products available in physical stores?

Does Earthology offer any discounts or promotions?

How do I use Earthology's products?

Can I use Earthology's products during pregnancy?

How can I contact Earthology's customer service team?

Does Earthology ship internationally?

What should I do if I have an adverse reaction to a product?

Are Earthology's products cruelty-free?

What skin types are Earthology's products suitable for?

What is the shelf life of Earthology's products?

How do I place an order on Earthology's website?

What are Earthology's shipping options and costs?

What is Earthology's return policy?

How do I track my order from Earthology?

Can I use Earthology's products if I have very sensitive skin?

What natural ingredients are used in Earthology's products?

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