SHIPPING AND RETURNS
Welcome to the Earthology Warranty Information page. At Earthology, we stand behind the quality of our products and want you to have peace of mind when making a purchase. Please take a moment to review the information below to better understand our warranty policy.
DELIVERY ZONE:
Earthology offers shipping within South Africa through Yango delivery, https://yango.delivery/za-en/. International shipping can incur additional costs, i.e., taxes, duties and customs fees. These charges can vary and are not easily calculated at the time of sale. Customers should be prepared to pay these fees at time of delivery.
DELIVERY TIMES:
Orders are shipped the first working day following the day the order was placed.
If you have any questions about your order, contact our customer care: customercare@earth-ology.co.za
ORDER TRACKING:
If you have any questions about tracking your order, contact our customer care: customercare@earth-ology.co.za
RETURN POLICY:
All sales on the Earthology website are final. We do not accept returns or exchanges on opened or used products, for the general reason of dissatisfaction or any other reason. All ingredients are disclosed on each product page.
Please check the listing to make sure no allergy could exist before purchasing any of Earthology products as we cannot allow returns or refunds after the product/s have been opened. Please check your purchase before opening or using the products to ensure you have the product you ordered.
Earthology encourages you to contact us for product recommendations based on your individual needs. Earthology will gladly replace any damaged or defective items within seven days of delivery. No returns or exchanges will be granted following the seven days after delivery.
