PRODUCT WARRANTY
Welcome to the Earthology Warranty Information page. At Earthology, we stand behind the quality of our products and want you to have peace of mind when making a purchase. Please take a moment to review the information below to better understand our warranty policy.
LIMITED WARRANTY:
All Earthology products come with a limited warranty against defects in materials and workmanship for a period of one year from the date of purchase. This warranty is applicable to the original purchaser and is not transferable. If a defect in materials or workmanship arises during the warranty period, Earthology will, at its option, either repair or replace the product free of charge.
EXCLUSIONS:
The Earthology warranty does not cover damage caused by improper use, normal wear and tear, accidents, abuse, or unauthorized modifications. Any attempt to repair or modify an Earthology product by an unauthorized third party will void the warranty.
MAKING A CLAIM:
If you believe your Earthology product is defective and covered under warranty, please contact our customer service team at customercare@earth-ology.co.za. To process a warranty claim, you will need to provide proof of purchase and a description of the defect. If your claim is approved, we will provide instructions on how to return the product for repair or replacement.
SHIPPING COSTS:
The cost of shipping a product for warranty repair or replacement is the responsibility of the customer. However, Earthology will cover the cost of shipping the repaired or replaced product back to the customer.
DISCLAIMER:
The Earthology warranty is the sole and exclusive remedy provided by Earthology and is in lieu of all other warranties, express or implied. Earthology shall not be liable for any incidental, consequential, or special damages arising from the use of its products.
Thank you for choosing Earthology products. If you have any questions about our warranty policy, please do not hesitate to contact us: customercare@earth-ology.co.za
